Get Activated Clo

Thank you for choosing Get Activated Clo. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

Standard orders are processed within 3–5 business days, excluding weekends and holidays. 

2. Peak Season & Launch Notifications

During high-volume periods—including new collection drops, major sales, and the holiday season—processing times may be extended by an additional 2–3 business days. We appreciate your patience as our team works to get your gear to you as quickly as possible. 

3. Domestic Shipping & Free Shipping Threshold

We offer FREE Standard Shipping on all domestic orders within the contiguous United States totaling $100 or more(after discounts and before taxes).

For orders under $100, shipping charges will be calculated at checkout.

6. Tracking & Damages

Once shipped, you will receive a confirmation email with a tracking number. Get Activated Clo is not liable for products damaged or lost during transit. If your order arrives damaged, please contact the shipper directly to file a claim and retain all packaging materials. 

+ Machine Wash Cold with Like Colors

+ Hang Dry or Lay Flat to Dry

+ Do not Dry Clean

+ Do not Bleach

+ Do Not Iron

Note: For stains on light colored garments it is best to immediately use a tide to go pen and wash the area with cold water.

It is best to wear skin tone seamless underwear with your items.

At Get Activated Clo, we are committed to providing you with high-performance luxury athleisure that moves with you. If your purchase does not perfectly meet your needs, we offer a seamless return and exchange process.

1. Return Window

• 60-Day Returns: You have 60 daysfrom the date of delivery to initiate a return or exchange for a full refund to your original payment method.

2. Condition for Returns

• Pristine Condition: To be eligible for a return, items must be unworn, unwashed, and undamaged.
• Original Packaging: All original tags and labels must be attached, and the item should be returned in its original Get Activated Clo packaging.
• Hygiene Standards: For health and safety, certain items such as socks or intimate athletic wear are non-returnable if the hygiene seal has been broken.

3. Complimentary Return Shipping

• Free Returns: We provide complimentary return shipping for all domestic orders. Simply use our Returns Portal to generate a pre-paid, trackable shipping label.
• Branded Experience: Please reuse the original premium mailer for your return to support our sustainability efforts.

4. Exchanges & Store Credit

• Instant Exchanges: Need a different size or color? Use our portal for an Instant Exchange to have your new piece shipped immediately before you even send the original back.
• Bonus Store Credit: Opt for a refund in store credit and receive an additional $10 credit toward your next Get Activated Clo purchase.

5. Refund Processing

• Inspection & Timeline: Once your return is received at our studio, please allow 3–5 business days for inspection and processing.
• Notification: You will receive a confirmation email once your refund has been issued to your original form of payment.

6. Final Sale Items

• Items marked as "Final Sale" at the time of purchase are not eligible for return or exchange unless they arrive with a manufacturing defect.

7. START YOUR RETURN HERE:

https://account.getactivatedclo.com

We are currently shipping nationwide in the United States.

International shipping is unavailable however, our goal is to eventually service women worldwide.